Ethical Email Marketing – Improving the Customer Experience and your Profit

Automation is here, AI is here, we have more tools than ever to send truly personalised email marketing, we analyse everything, and we know our customers better than ever… it is getting creepy. Let’s take a step back in this session and talk about how much of this new world makes the experience better for the customer. Let’s think about how we can create ethical email marketing campaigns and what they need to look like. If we can go down that path we might (but don’t have to!) lose some short term wins, but in the long run, we gain reputation, the trust of our customers and profit.